Refund Policy

ShinePlus Networks – Online Payment Refund Policy

At ShinePlus Networks, we are committed to providing reliable internet services and a transparent customer experience. This Refund Policy outlines the terms under which refunds may be granted for online payments.

1. General Policy

All online payments made to ShinePlus Networks are subject to this refund policy. By making a payment through our website or authorized channels, you agree to the terms mentioned below.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• Duplicate Payment: If a customer has made more than one payment for the same billing cycle or invoice.

• Incorrect Payment Amount: If an incorrect amount or plan was selected and reported within 24 hours.

• Non-Activation of Services: If a new connection is not activated within the promised time frame due to reasons attributable to ShinePlus Networks.

• Technical Failure: If a transaction fails but the amount is debited, and the service was not delivered.

3. Non-Refundable Charges

The following are non-refundable:

• Payments for plans already consumed or partially used.

• One-time installation, activation, or setup fees.

• Charges incurred due to customer-side issues such as incorrect login credentials or configuration errors.

4. How to Request a Refund

To request a refund, the customer must contact our support team within 3 working days of the transaction:

• Email: [email protected]

• Phone: +91 9387877774

• Include your Name, Registered Mobile Number, Transaction ID, Payment Date, and Reason for Refund.

Supporting documents or screenshots of the payment may be required for verification.

5. Refund Processing Timeline

Once the refund is approved, it will be processed within 7 to 10 working days and will be credited to the original mode of payment (bank account, UPI, or card).

6. Cancellation of Services

If a service is canceled after activation, the remaining amount will not be refunded, except in rare cases where ShinePlus Networks is unable to continue providing services due to internal reasons.

7. Dispute Resolution

In case of any disputes, customers may escalate the issue by contacting our grievance officer at [email protected]. All disputes are subject to the jurisdiction of the local courts where ShinePlus Networks is registered.

8. Policy Modifications

ShinePlus Networks reserves the right to change or update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

Last Updated: 11-12-2024